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Support and Advice

Here at Longfield we recognise that during the current Covid-19 pandemic many people feel isolated and would appreciate the chance to talk to someone about their concerns, or have an opportunity to feel more connected with others. Although we do not have a dedicated advice line, we are happy to call you back and talk through your needs. If we feel that your needs are best met elsewhere then we will make suggestions, and where appropriate, signpost you to other services.

Who can access support and advice calls?

  • Anyone who is affected by life-limiting illness or bereavement and living in Gloucestershire
  • Any healthcare professional who wishes to refer someone for calls, with the individual’s permission

You may wish to call to request a support/advice call if:

  • You want to enquire about hospice care and support
  • You need advice or information about management of your symptoms or those of someone you are caring for
  • Lockdown or the need to shield has left you feeling more anxious, or you want advice about how to maintain your fitness levels
  • You currently feel isolated, and feel that you would welcome someone to chat to
  • You need advice about how to seek out practical support

Our team include staff who are not healthcare professionals – if you raise healthcare issues then they may need to seek advice from someone else in our team, or direct you to speak with your wider healthcare team.

Please note: This is NOT an emergency service. If urgent medical attention is required, please contact your GP in the first instance. If it is outside your GP’s normal working hours, you will need to contact NHS 111.

When will calls be made?

  • Calls can be offered between 9am and 4pm, Monday to Friday.

If you’d like more information, or want to seek Support and Advice, you can reach us on 01453 886868 or email day.services@longfield.org.uk

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