Quality standards & accreditations Our aim is to provide good quality care and support for our patients and their families. As part of our philosophy, we look at everything from the environment to staffing, and from user engagement to learning. To help us maintain our high standards of care, we're always interested to hear from our patients and families about their experience of our service. Your feedback can help us to improve all aspects of our care and service users will be given a questionnaire regarding their experience to return to our research provider 'iWantGreatCare'. We also welcome feedback about our education, retail and fundraising activities. Your comments show us what we need to change as well as what’s working well. We ask all our patients and their carers to tell us about their experiences of using our services. Whilst we often hear how well the service works, it is vital that we know when it doesn’t meet your expectations or could be further improved. Please give us your feedback: you can also do this by talking to a member of staff, completing the feedback forms found throughout our centre, or using contact us. Quality The Care Quality Commission is an independent organisation that monitors, inspects and regulates the care we provide against nationally agreed standards. Their reports provide an external validation of the quality of our services. You can read the reports from our latest CQC inspections on the Care Quality Commission website. Reporting We publish an annual impact report to provide you with information of how we are providing care for our patients and their families. You can either contact us to be sent a copy of our latest report in the post or you can view online. Training Ensuring that all our staff and volunteers have appropriate skills to care for the people we support is key to the delivery of a quality service. All staff and volunteers take part in a range of mandatory and specific training courses depending on their roles and responsibilities. We also monitor the level of skill and experience of staff for their development utilising a range of competency tools. Patient and carer testimonials View a selection of testimonials from patients and carers who have experienced first-hand the quality of our services.