Our fundraising promise We are committed to high standards We do all that we can to ensure that fundraisers, volunteers and contractors working with us in a fundraising capacity comply with the Fundraising Regulators best practices and with our Fundraising Promise We will only ever share your data with contractors when strictly necessary, for example during mailings or to get a list screened to check for deceased. We work fully within the law, including legislation applying to data protection, health and safety and the environment We are honest and open We tell the truth and do not exaggerate We do what we say we are going to do We will answer all reasonable questions about our fundraising activities and costs when it is reasonable to do so. We are clear We are clear about who we are, what we do and how your gift is used Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive We give a clear explanation of how you can make a gift and amend a regular commitment We are respectful We respect the rights, dignities and privacy of all of our supporters and beneficiaries We will never put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision We respect the rights of supporters to question how we spend their money If you inform us that you no longer wish us to contact you in a particular way, we will not do so We are fair and reasonable We take care not to use any words or images that cause distress or offence We take care not to cause nuisance or disruption We are accountable If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. A copy of our complaints procedure is available on request. If we cannot resolve your complaint, we will accept the authority of the Fundraising Regulator to make a final adjudication. For further information, please get in touch.