We are committed to high standards

  • We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with best pratice of the Fundraising Regulator and with this promise
  • We only share your data with these contractors when necessary, for example when doing mailings or to get a list screened to check for deceased.
  • We comply with the law including those that apply to data protection, health and safety and the environment
  • We are honest and open
  • We tell the truth and do not exaggerate
  • We do what we say we are going to do
  • We answer all reasonable questions about our fundraising activities and costs

We are clear

  • We are clear about who we are, what we do and how your gift is used
  • Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive
  • We give a clear explanation of how you can make a gift and amend a regular commitment

We are respectful

  • We respect the rights, dignities and privacy of our supporters and beneficiaries
  • We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision
  • We respect the rights of supporters to question how we spend their money
  • If you tell us that you don’t want us to contact you in a particular way we will not do so

We are fair and reasonable

  • We take care not to use any images or words that cause unjustifiable distress or offence
  • We take care not to cause unreasonable nuisance or disruption

We are accountable

  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We have a complaints procedure, a copy of which is available on request.
  • If we cannot resolve your complaint, we accept the authority of the Fundraising Regulator to make a final adjudication.

For further information, please get in touch

Fundraising and events communications

If you would like to hear about our latest news, events, appeals and ways you can support our life changing work follow this link to our online form.

If you already receive information from Longfield and would like to update your contact details, or change how we communicate with you, please click here to update your details.

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