Feedback and complaints To help us maintain our high standards of care, we're always interested to hear from our patients and families about their experience of our service. Your feedback can help us to improve all aspects of our care. We also welcome feedback about our education, retail and fundraising activities. Your comments show us what we need to change as well as what’s working well. Please give us your feedback: you can do this by talking to a member of staff, completing the feedback forms found throughout the centre, or contact us.