What sort of items can I donate to your shops? Expand We gratefully accept most items including: Ladies', men’s and children’s clothing Shoes and bags Bedding, homeware and bric a brac Furniture and electrical items Unwanted gifts and toys Books, CDs and DVDs Mobile phones However, unfortunately, there are some items we cannot accept as we cannot sell them and recycling and disposal would incur a significant cost for us. Therefore, we hope you understand and appreciate if we are unable to accept the following items: Anything that is damaged or broken Items of furniture without fire regulation labels Worn or soiled furniture Any Car seats Any kind of helmet Nursery furniture – cots & high chairs unless safety labels attached Unsold car boot sale stock or jumble. (Except clothing which can be recycled) TVs unless slim-line digital flat screen Alcohol
Can I visit your wedding shop at anytime? Expand To give you the very best experience, we operate an appointment system in our wedding department. please contact 01453 768876 to book your appointment.
I have a large quantity of items to donate, can you collect from my home? Expand Yes, we collect larger quantities of donations by arrangement – to enquire about this service please contact us.
Do you collect furniture or large electrical items from my home? Expand Yes, by prior arrangment. Please contact us to find out more.
How do I donate items to your shops? Expand Please just take any saleable items into the store and give them to the member of staff at the till.
Can I donate my old television? Expand Yes. We only sell flat screen digital televisions and are happy to accept these, unfortunately we cannot accept older non digital models.
Can I pay by using a debit / credit cards or a personal cheque? Expand Yes we do accept debit or credit cards over £5 value purchased, but sorry we do not accept personal cheques.
Can you claim gift aid on my donated items ? Expand We can do this if you are a UK tax payer and have contributed sufficient tax to match your donations. Please ask any staff member about gift aid and they will be happy to sign you up . This increases the value of your donation by 25% when it is sold.
I am interested in volunteering in one of your shops, how do I go about this? Expand Please visit the shop you are interested in volunteering at and speak to the manager who will be happy to discuss this with you and arrange a trial session.
Can I get an exchange or refund if I change my mind or it doesn’t fit when I get my purchase home? Expand Yes please ensure you retain your receipt and return the item to the store within 14 days where the manager will happily exchange or refund your purchase.