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Our Current Care and Support During Covid-19

At Longfield we are committed to providing the best possible care and support for patients living with a life-limiting illness and their carers and family members. Despite the difficult times, Longfield Community Hospice is still here for you, whether you are an adult living with a life-limiting illness, a carer looking after a loved-one or a family member that has been recently bereaved. We have temporarily had to suspend some of our face-to-face care but please see below the many ways we can continue to help you during this time.

Hospice at Home

Our Hospice at Home service is operating as normal, providing hands-on care and symptom management for people in the last few weeks of life to support them to die at home. The team work day and night, seven days a week. Referrals to the Hospice at Home service must be made through a health-care professional such as your district nurse or GP.

Day Services

Currently due to Covid-19 restrictions we are providing our Day Services differently because the hospice building is closed to the public.

We are making regular telephone contact with all of our patients, clients, carers and family members who have indicated that they would appreciate this support. We are happy to try and help with anything. Examples might include, discussing symptoms and ongoing treatments, supporting you if you have any concerns or worries about your health or wellbeing, signposting you to other services or support if needed such as to get help with things like shopping and picking up medication. We know just having a friendly person to talk to can make a difference.

Anyone can make a referral (as long as the person you are referring is aware and has given you permission), you can of course refer yourself to our Day Services.

Telephone Counselling Service

In response to changing needs during the Covid-19 crisis and building on from its well-established counselling and bereavement service, Longfield has launched a telephone counselling service. The service aims to be responsive to need and provide an opportunity for hospice clients who were previously accessing the face-to-face service but are unable to at present due to the social distancing rules, to still access a professional service. The new telephone counselling service is also accepting new referrals from those living with life-limiting illnesses or those who have been bereaved.

A hospice counsellor oversees the service which is being delivered by a group of trained and experienced staff and volunteers. It aims to provide a professional and confidential service to those living with a life-limiting illness or those who have been bereaved.

The feedback to date has been really positive, some clients were unsure about accessing counselling via the telephone, but after experiencing a session they have really welcomed talking through their worries or concerns and have benefited from re-starting or commencing their counselling.

Online support and current service provision

We are providing a range of support this includes telephone counselling and bereavement support, Tai Chi Movements for Wellbeing, the Fatigue and Breathlessness Group and Creative Group. Please see our Programme of Services for more information.

We are continuing to expand our service provision to offer more support to patients and carers. We will keep the Programme of Services updated with all new services and dates for forthcoming groups.

If you want to know more please do give us a call.

How to contact us

Please contact us 01453 886868 or via email day.services@longfield.org.uk Any messages on the answer phone will be picked up and passed to the relevant person and your call returned as soon as possible.

For the Hospice at Home team referrals should be made through a professional via telephone on 01453 733704.

Two hospice at home nurses talking
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